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Volume 5 Issue 2 July 2007
Applying Grounded Theory to Study the Implementation of an Inter-Organizational Information System
1Joan Rodon and 2Joan A. Pastor
1Universitat Ramon Llull, Barcelona, Spain
2Universitat Oberta de Catalunya, Barcelona, Spain
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This paper shows the application of Grounded Theory (GT) method, particularly the
Straussian approach to GT, in a research project that studies the role of managers
during the implementation and post-implementation of an inter-organizational information system
(IOIS). The purpose of the paper is not to focus on the results of the GT study but rather to explain
the process followed in conducting such empirical work. We present the steps followed –sampling, data
collection, analysis, and literature comparison– paying special attention to the problems, decisions
and paths taken throughout the research process, and we reflect on the lessons learned from using GT
in an interpretive case study.
The paper shows: first, the application of the coding paradigm, proposed by Strauss and Corbin,
in the development of a process model about the management of IOIS implementation; second, how action
diagrams can help structure and report on process data and, third, the importance of flexibility, creativity,
and keeping an open mind in making sense of the data when using GT analytical tools, given that various avenues
may be apparent before a plausible theory starts to emerge. We consider this paper provides a practical understanding
of how the Straussian version of GT can be applied and which may serve as guidance for novice researchers.
Keywords:
grounded theory, Straussian approach, coding paradigm, action diagrams, inter-organizational IS implementation
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