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ECRM:
The European Conference on Research Methodology for Business and Management
Studies
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Volume 5 Issue 2 July 2007
Development of Variant Definitions for Stakeholder Groups with regard
to the Performance of Public Transit in the United States
Jason Keith Phillips 1 and Diane M. Phillips2
1Department of Marketing, West Chester University, Pennsylvania, USA
2Department of Marketing, Saint Joseph's University, Philadelphia, Pennsylvania, USA
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This research examines if what are purported to be commonly held beliefs with regard to
the definition of public transit system performance are, in fact, actually commonly held.
It utilizes the past research on transit system goals and performance measurement as a basis
for a survey of all transit systems in the United States. Through this survey, the research
investigates whether certain governmental stakeholders of public transit weigh the three constructs
of transit system performance – efficiency, effectiveness, and impact – in the same way.
Survey results illustrate that there are differences in both the absolute importance and
relative importance placed on the three macro-constructs by the examined U.S. transit stakeholder
groups. The paper also illustrates the importance of verifying the underlying assumptions which compose
the foundation of a research area before conducting any new research in that area.
Keywords:
transit performance, public transit, performance assessment, performance constructs, stakeholder
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